At Willamette Ear, Nose, Throat & Facial Plastic Surgery, we remain open and committed to the health and safety of our patients and employees as the coronavirus pandemic (COVID-19) continues to spread. We are taking aggressive steps to minimize person-to-person interaction, one of which is the introduction of virtual ENT visits.

What can a telehealth visit do for you?

One of the primary benefits of a telehealth appointment is the ability to meet with your otolaryngologist when physical evaluations and testing are not required as part of the visit. Our clinic will determine if a telehealth visit can provide you with the same or better level of care than an in-person visit before scheduling occurs. Telehealth ENT doctor consultations are available for new and existing patients.

Virtual visits are a safe way to ask about COVID19 symptoms as they related to your ear, nose, and throat. We can also refill prescriptions and provide at-home care recommendations for new and chronic ENT disorders.

Home-based Patient Care

Many patient care services can be carried out with a telehealth visit. Some of the conditions we can diagnose and treat with telemedicine services include:

  • Sinus Issues and Allergies
  • Sore Throat
  • Cough
  • Heartburn/GERD

Telehealth Services We Offer Include:

Consultation Appointments

Consultations allow us to assess your care needs remotely. If a physical examination is required, a consultation may just act as a screening to ensure additional acute care is not required.

Patient Education from the comfort of your home

Screenings and consultation appointments are a time for ENT doctors to assess a patient’s needs, answer any questions they have, and work with them to determine the next step in the care process. Otolaryngologists can execute many of their patient care duties without direct interaction.

With a high-quality camera, many patients can aid in their evaluation process and provide an ENT with enough high-quality imagery to make an assessment during a video appointment. Call our clinic today to determine whether your Otolaryngological needs can be met through a video or phone consultation.

Post-visit Follow-Up Appointments

For any of our patients who had ENT visits prior to COVID19 stay-in-place advisories, we are providing post-visit follow-up appointments using telehealth services. Video appointments allow us to perform additional assessments that phone appointments do not. Please call so that our staff can determine which appointment type can best meet your needs.

Emergency Consultations

Patient provided photos may be able to stand in for a physical examination during an emergency consultation. If you believe you have an ENT-treatable medical condition that requires an immediate consultation, please contact our office. If you have a life-threatening medical emergency, please contact 911.


What is the difference between an e-visit and telehealth?

  1. Both are billable services provided by your provider.
  2. An e-visit is a communication between a patient and their provider through an online patient portal and is limited to established patients.
  3. Telehealth is a visit with a provider that uses telecommunications systems between a provider and a patient. This type of visit is currently for new or established visits.

What will you need for a telehealth visit?

  1. Our clinic will send you a link with any necessary forms, paperwork and pre-questionnaires that must be completed before your visit.
  2. A telephone, tablet or laptop with a camera for a video appointment. A cellular telephone with reliable service or a home landline for a phone appointment
  3. Reliable broadband internet for a video e-visit using a laptop, phone or tablet or a phone with a camera and a service carrier that supports speeds of 4G or greater with available bandwidth through your phone plan.

What will happen on the day of my Telehealth visit?

  1. 10-15 minutes before your scheduled appointment you will call our office receptionist at 503-428-5966. This is a billable office visit.
  2. Our receptionist will verify your demographics, insurance and whether you want a telephone visit or a video conference. A smartphone is recommended for the video conference.
  3. The Medical Assistant will gather health history information, reason for the visit and review your chart over the phone. If the provider is running late, a call back number will be taken.
  4. The medical assistant will do the follow for the type of visit you have chosen.
    • Telephone visit: place you on hold for the provider.
    • Video conference: send you a text or email with the link to the provider’s video conference exam room and walk you through the login process.
  5. Once you login and are checked in, the provider will begin the visit.
  6. If you do not have a smart phone, smart pad, laptop or computer with camera and microphone or a suitable internet connection, a regular telephone visit can be initiated.

Will I be billed for my e-visit or telehealth visit?

  1. Yes, both are billable services provided by your provider.

Download the Telehealth Form in preparation for your telehealth visit.

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